VIRTUAL-TEC
JetZulu
Support & privacy for your world clocks.
Support
Need help with JetZulu? Email web@virtual-tec.com. Include your watch model, operating system version and a description of the issue. Please do not send passwords or payment card details.
How do I use the Wear OS watch face?
After installation, open your watch's face picker, add JetZulu and select it. Use the watch face customization controls to choose the supported time zones and color style. A compatible Wear OS watch is required.
How does the Apple Watch version work?
Open JetZulu on Apple Watch to configure your cities and appearance. You can add JetZulu complications to compatible Apple watch faces. JetZulu does not replace Apple's watch face system.
Purchases and refunds
Android uses a one-time paid download, without a free trial or subscription. The Apple Watch version offers a 24-hour trial and an optional one-time permanent unlock, with no automatic charge. Availability depends on the version and store release. Purchases and refund requests are handled by the store where you purchased. On Apple Watch, use Restore Purchases to recover an eligible purchase using the same Apple Account.
Privacy policy
Effective September 13, 2026
This policy covers JetZulu by Virtual-Tec, including the Wear OS watch face and Apple Watch app and complications.
Information on your watch
Selected cities, time zones and appearance preferences are stored on your device. Apple Watch app and complication preferences are shared locally through an app group. JetZulu uses configured time zones to display time and does not request GPS location.
No advertising or developer analytics
JetZulu does not include advertising, tracking SDKs, a developer-operated account system or a developer-operated analytics server. We do not collect or sell your city selections or watch preferences.
Store purchases
Apple and Google process purchases under their own privacy policies. We do not receive your payment card details. On Apple Watch, JetZulu reads verified StoreKit purchase entitlements and transaction dates to determine trial and permanent access. These checks do not send purchase records to a Virtual-Tec server. App stores may provide developers with sales reports and diagnostics under their own settings and policies.
Support correspondence
If you contact us by email, we receive your email address and the information you choose to send. We use it to answer your request and resolve the issue, and retain it only as needed for support and applicable recordkeeping requirements. Our email provider processes messages to deliver this service. Contact us to request access, correction or deletion of your support correspondence.
Your choices
You can change saved preferences in the app or watch face settings. Removing the app removes its local data subject to the device's backup and restore behavior. Store purchase records are managed by Apple or Google and are not erased by uninstalling JetZulu.
Children
JetZulu is designed for travelers and adults managing time zones. It does not knowingly collect personal information from children. If a child has sent personal information through support, contact us to request its deletion.
Changes and contact
We will update this page when our data practices change. For privacy requests, contact Virtual-Tec at web@virtual-tec.com.
Soporte y privacidad
Para recibir ayuda, escribe a web@virtual-tec.com e indica el modelo del reloj, la versión del sistema y el problema. No envíes contraseñas ni datos de tarjetas.
Política de privacidad — 13 de septiembre de 2026
Esta política cubre la carátula Wear OS, la app para Apple Watch y sus complicaciones de JetZulu, de Virtual-Tec. Las ciudades, zonas horarias y preferencias de apariencia se guardan en el dispositivo. En Apple Watch se comparten localmente con las complicaciones mediante un grupo de aplicaciones. JetZulu no solicita ubicación GPS.
JetZulu no incluye anuncios, rastreadores, cuentas propias ni servidores propios de analítica. No recopilamos ni vendemos tus ciudades o preferencias. Apple y Google procesan las compras conforme a sus políticas; no recibimos los datos de tu tarjeta. En Apple Watch consultamos los derechos de compra verificados y las fechas de transacción mediante StoreKit para calcular la prueba y el acceso permanente, sin enviarlos a un servidor de Virtual-Tec. Las tiendas pueden facilitar informes de ventas y diagnósticos conforme a sus ajustes y políticas.
Si nos escribes, recibimos tu correo y los datos que decidas incluir. Los usamos para resolver tu solicitud y los conservamos durante el tiempo necesario para soporte y obligaciones aplicables. Nuestro proveedor de correo procesa los mensajes. Puedes solicitar acceso, corrección o eliminación escribiendo al correo de soporte.
Puedes modificar tus preferencias en el reloj. Desinstalar elimina los datos locales, sujeto al funcionamiento de las copias de seguridad del dispositivo; no elimina los registros de compras de las tiendas. JetZulu está dirigido a viajeros y adultos que gestionan zonas horarias y no recopila deliberadamente datos personales de menores. Si un menor envió información por correo, contáctanos para solicitar su eliminación. Actualizaremos esta página si cambian nuestras prácticas.